How to get A+ in the Better Business Bureau
The Better Business Bureau is one of the most leading businesses analyzing and reviewing organizations located in North America. Their category of A+ in the better business bureau is a strong testament that any business needs for long term survival in a competitive market. Not only that, your target market, stakeholders, and manufacturers are also interested in working with you for long terms.It helps to build great confidence as the A+ shows you have opted ethical and fairways of dealing, quality production and services, and commitment to your clients.
So, if you want to be noted as BBB business, then here is how to get A+ in the better business bureau.
- Stay compliant:
If you don’t want your points to be taken away, which are 0 to 15 for being compliant, then follow this rule as this is an easy score which many businesses neglect.
- Ensure that you have fewer complaints:
Companies with negative ratings and complains is a guarantee that you cannot get an A+. To be stand out among the market and be a BBB accredited business, ensure you have no or a few complaints.
- Give feedback to the complaints:
Another thing that businesses neglect is giving feedback or responding to the complaints. Even with a single complaint with no response can turn into a barrier for your company to get A+.
- Always keep in touch with BBB:
The BBB expects quick replies and feedbacks from companies, so don’t keep them hanging and waiting for your response. The quicker you are, the better is your chance to get that rating.
- Monitor your points:
If you want to beat the market and earn the A+ plus from BBB, you need to ensure you are monitoring your progress to reach this goal. Check if every complaint has got a response and your quality of work for positive feedbacks.
What are the BBB point system criteria?
- Stay compliant (0-15)
- Complaints that you haven’t answered yet (0-40)
- Unresolved complaints (0-30)
- Delayed complaints from your side (0-5)
- Time in business (0-10)
It’s pretty easy to understand what BBB is after when they review and analyze your business. Of course, the working and quality of your business matters, but BBB ensures that you run a business with fewer complaints and fast feedback. Around 90% of the points here are about the complaints, so you need to ensure from day 1 that you are following all the rules.
Moreover, you need 97 points from this to get an A+ rating. BBB ensures that businesses have an excellent score in customer service under the laws and regulations. In the end, it’s not only about getting a smaller number of complaints; it’s about how you are responding to them and correcting your mistakes. Your feedback and excellent customer service are the keys to that A+ you desire for your business value and image. Maintaining this status is tough, but if you work with dedication, then it will be simple for you to follow without as you need to be responsive and have high-end customer service.